Política de reembolso

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Shipping

Standard shipping is free when you spend $35 or more. Shipping for all other orders is $10. Please allow 1 to 2 business days for us to receive and process your order. Orders placed after 3pm on Friday will not be processed until Monday. Should there be a delay for any reason, we will contact you.

Satisfaction Guaranteed

We want you to love your Nuria purchase! If you are not 100% satisfied with your Nuria purchase, please submit a request at our Returns Page within 21 days of your Nuria purchase to begin the returns process.

Returns & Refunds

To return or exchange your Nuria Product(s) by mail, please visit our Returns Page. If you no longer have your order number or if you have other questions about your return, you can contact Customer Service at service@nuriabeauty.com and someone will be happy to assist you. Note, we accept products for returns only if purchased on nuriabeauty.com and if requests are submitted within 21 days of receiving the order (in its entirety).

Upon receiving the returned Nuria Product(s) from you, we will process any refund due to you as soon as possible less the cost of shipping. Your refund will be applied via your original form of payment. Please note, your original shipping charges and your cost of returning the Nuria Product(s) are not refunded. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. For more information about returns and exchanges, please see our terms of service.

Missing or Damaged Packages

If your Nuria package was damaged during shipment, save the box and merchandise and notify us immediately at service@nuriabeauty.com. We will arrange for FedEx to pick up and inspect the damaged package and the damaged items will be replaced.

If your Nuria package is missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. You could also check with the people who live with you, and ask your neighbors if they didn’t perhaps pick up the package for you.

If the Nuria package is still not found, we will start a trace with FedEx, and take the required follow-up steps. This process takes approximately 3-5 business days. You can help to expedite the process by contacting FedEx at 1-800-463-3339, and providing your tracking number and other relevant information. We cannot replace packages until they have been confirmed missing.

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