FAQs

Are your products vegan?

Yes, all Nuria Products are vegan.

Do you test on animals?

Never.  We love our animal friends and will never test products on them. We believe in safe and effective testing alternatives, while ensuring product and consumer safety. All Nuria products are 100% vegan and cruelty free.

What shipping options do you offer and what do they cost?

Standard shipping is free when you spend $49 or more. Shipping for all other orders is $10. Please allow 1 to 2 business days for us to receive and process your order.

When will my order ship?

We process orders within 1-2 business days. Should there be a delay for any reason, we will contact you.

Where is my package?

Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder. If you believe your package is missing, we will start a trace and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.

What is your return policy?

We want you to love your Nuria purchase, so if you are not 100% satisfied, please send an email to [email protected] within 30 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to credit your account for the full amount of your purchase, minus shipping.

If the product is unopened, we will happily exchange it for another Nuria product, refunding or charging the difference. Shipping fees are non-refundable.

Why did Nuria choose She’s the First for donations?

Nuria skincare is dedicated to not only make skin healthier and brighter, but also to make a meaningful difference in the lives of girls and women globally. We want to help create a world where all women have a chance to grow and flourish.

Nuria contributes a portion of all sales to girls’ education because we know that when women are educated, families thrive, communities flourish, and economies grow.  When a girl graduates high school, she is more likely to have fewer, healthier children, delay marriage, and make 20% more per year of schooling.  If all girls went to school for 12 years, low- and middle-income countries could add $92 billion per year to their economies.

How can I get involved?

To learn more about She’s the First and how you can find your role in the movement for education for girls worldwide and gender equality, visit www.shesthefirst.org.

How can I make a tax deductible donation to She’s the First?

You can make tax deductible donation directly to She’s the First at www.shesthefirst.org.

Don’t see your question here?

Please contact us at [email protected] so we can get you an answer right away.